Gaming at we88my is meant to be entertainment — nothing more. This page explains the tools, policies, and support available to ensure your experience on we88my.co stays safe, controlled, and enjoyable.
All tools are self-service and available directly through your we88my account settings. Restrictive actions (reducing limits, activating exclusions) take effect immediately. We encourage every player to explore these tools — not just those experiencing difficulties.
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once set, the limit is enforced immediately and cannot be increased for a mandatory cooling-off period — protecting you from impulsive top-ups in the heat of a session.
Define the maximum net loss you are comfortable with over a day, week, or month. When the threshold is reached, your access to wagering is suspended for the remainder of the period. The limit resets automatically at the start of each new period.
Set a maximum duration for a single gaming session. we88my will display a prompt when your session time is reached, giving you a clear moment to make a deliberate decision about whether to continue rather than playing on autopilot.
Enable on-screen reminders that appear at regular intervals — every 30, 60, or 90 minutes — displaying your session duration and net position. Regular reality checks help maintain awareness of time and money spent during extended gaming sessions.
If you feel your play is escalating but you are not ready for full self-exclusion, request a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your we88my account is suspended and all marketing communications are paused.
Self-exclusion is the strongest tool available. Choose a minimum 30-day temporary exclusion or permanent exclusion. Self-exclusion requests are treated as a priority — contact live chat and the restriction is applied within 24 hours. During exclusion, we88my will not send marketing communications and will decline any requests to reopen the account within the exclusion period.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs are commonly associated with gambling that has moved beyond entertainment. If several of these apply to you, we strongly encourage you to use the responsible gaming tools available on we88my or speak to our support team.
You find yourself gambling with money originally set aside for essential expenses such as rent, bills, food, or transport.
You chase losses — continuing to bet after losing with the aim of winning back what you've lost rather than stopping as planned.
You feel restless, irritable, or anxious when you are unable to access the platform or when you try to reduce the amount you gamble.
Gaming sessions regularly run significantly longer than you intended — hours pass without you noticing, or you miss commitments because of gaming.
You conceal the extent of your gambling activity from family members, friends, or colleagues, or feel ashamed when thinking about how much you gamble.
You have borrowed money, sold possessions, or considered illegal means to fund gambling activity, or to repay debts caused by gambling.
Gambling has started to affect your relationships, work performance, or mental health — or people close to you have expressed concern about your gambling.
Self-exclusion is available to all we88my players at any time, without requiring any explanation or justification. The process is designed to be simple and immediate. Once activated, self-exclusion cannot be reversed within the chosen period.
Self-exclusion requests submitted via live chat are acted on within 24 hours. If you need immediate account suspension, please state this clearly and a support agent will escalate your request.
Open the live chat widget on any page of we88my.co (available 24/7) or contact support via WhatsApp. Alternatively, send an email to [email protected] with "Self-Exclusion Request" in the subject line. You do not need to provide a reason for the request.
Tell the support agent whether you want a temporary exclusion (minimum 30 days, also available as 3 months, 6 months, or 12 months) or permanent exclusion. For permanent exclusion, your we88my account will be closed and cannot be reopened under any circumstances.
For the protection of all players, we88my will verify your identity before activating self-exclusion on an account. This typically requires confirming your registered email address and account username. The verification process takes less than five minutes.
Once verified, your we88my account is suspended within 24 hours. All marketing communications are stopped immediately. Any remaining balance that is not subject to active wagering requirements will be returned to your registered payment method.
we88my's self-exclusion covers only the we88my platform. If you are dealing with a broader gambling problem, we strongly encourage you to seek support from international problem gambling helplines and counselling services available to Malaysian residents. Our support team can provide details of available resources on request.
we88my operates as a responsible gambling platform and we take that responsibility seriously — not because it is a licensing requirement (though it is), but because every player on we88my.co is a real person whose wellbeing matters. The responsible gaming framework at we88my has been designed from the ground up to be genuinely useful, not just legally compliant.
The starting point of responsible gaming at we88my is age verification. The platform is strictly restricted to players aged 21 years and above. Age is verified during account registration and again before the first withdrawal is processed. We maintain a zero-tolerance position on underage gambling — any account found to belong to a person under 21 will be immediately closed and the matter referred to the applicable authority.
The most important principle behind everything we88my does in responsible gaming is this: gambling is a form of entertainment with a cost attached to it, in the same way a cinema ticket or a restaurant meal has a cost. When you come to we88my to play live casino, spin the slots, or place a sportsbook bet on the EPL or Malaysia Super League, you should be spending money you are comfortable losing in exchange for the entertainment of the experience — not money you need, not money you have borrowed, and certainly not money you are relying on to win back previous losses.
Chasing losses is the most common pattern that turns recreational gambling into a problem. When a session goes badly, the instinct to keep playing to recover what has been lost is natural but dangerous. we88my's loss limit tool is specifically designed to interrupt this pattern by creating a hard stop at a predetermined loss threshold — removing the option to continue chasing in the moment when the risk of making poor decisions is highest.
we88my encourages all players — not just those experiencing difficulties — to set deposit and loss limits before their first session on the platform. The account settings panel makes this straightforward. Setting a weekly deposit limit of, say, RM200 at the outset means you never have to make a real-time decision about whether to top up mid-session. The limit does the work for you. This is not a sign of weakness or vulnerability — it is simply sensible financial management applied to a form of entertainment.
Session time limits and reality checks serve a similar function. Extended gaming sessions create a state where time distortion is common — an hour can feel like fifteen minutes when you are engaged in live casino or slots. Regular reality check prompts break this state and give you accurate information about how long you have been playing and what your current balance is. That information, presented clearly, is often enough to prompt a natural break without any further intervention needed.
If there are minors in your household who have access to a device you use to access we88my, we strongly encourage you to use device-level parental controls to restrict access to gambling content. we88my's own age verification controls are robust, but parental controls at the device or network level provide an additional layer of protection against inadvertent access by young people.
we88my's responsible gaming tools are powerful but they are specific to the we88my platform. If you are experiencing gambling difficulties that extend to multiple platforms or to offline gambling, we strongly encourage you to seek support from a counselling or helpline service. Malaysian residents experiencing problem gambling can access support through mental health helplines and community-based counselling services. we88my's customer support team can provide information about available resources on request via live chat or email.
Remember: You can access all responsible gaming tools — deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion — directly through your we88my account settings, or by contacting our support team at any time via live chat. All requests are handled respectfully and confidentially.
Set your limits, play within them, and enjoy we88my for what it is — entertainment. All responsible gaming tools are ready and waiting in your account settings.
21+ only. For entertainment purposes only. If gambling is no longer enjoyable, please use our self-exclusion tools or contact live support immediately. See Terms & Conditions for full details.